Frequently Asked Questions

General Questions

Products/Services Questions

Account Questions

1. General Questions

I JUST BOUGHT A PRODUCT AND I HAVE NOT RECEIVED IT YET?
Always make sure you check your spam folder. If it's not there, make sure to contact us via the contact page, located in the menu above or footer. You may also try contacting us through social media/email. You will get a reply, so please don't panic.
I HAVE OTHER QUESTIONS & CONCERNS, HOW DO I CONTACT YOU?
Always make sure you check your spam folder. If it's not there, make sure to contact me via the contact page, located in the menu above. You may also try contacting us through social media/email.

2. Product Questions

WILL THE CONTENT I PURCHASE BE ACTUALLY ROYALTY FREE?
Yes, all legally purchased products (unless stated other wise) are 200% Royalty Free. This means, even in cases of landing a placement with any of our products, it is still royalty free. No strings attached. This may also be referred to as "Unlimited Sound Licenses."
WHAT'S THE REFUND POLICY?
All purchases are final. No refunds may be issued under any circumstances because once a digital product has been sent, it cannot be revoked. By purchasing, you are agreeing to these terms. However; If the buyer purchases the same product more than 1x, a refund may be issued through contact with us. I also provide a completely thorough preview/demo of every product so you know exactly what you are getting.
SOMETHING WENT WRONG WHILE PURCHASING A PRODUCT! HELP!
Don't panic, If you ever have any issues while purchasing/downloading an item just send us an email. It always helps to message us on social media as well. Just know you will get a reply so do not panic.

Account registration, sign in, password & linked accounts

RESETTING YOUR PASSWORD
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
CHANGING YOUR LOGIN EMAIL ADDRESS OR PASSWORD
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.